Refund Policy
How refunds work for digital credit purchases.
Last updated: February 2026
1. General Policy
All sales are final.
Credits are digital products. Once purchased, they are non-refundable unless required by consumer law in your jurisdiction.
2. Eligible Refund Scenarios
Refunds may be considered if:
- Duplicate payment (accidental double charge)
- Technical failure preventing credit use
- Verified billing error
Requests must be submitted within 7 days of purchase.
3. When We Can't Offer Refunds
We generally cannot issue refunds for:
- Credits that have already been used
- Accounts found to be in violation of our Content Policy
- Platform abuse or fair use violations
- Simply changing your mind
4. Chargebacks
Please reach out to us first if you have an issue! Unwarranted chargebacks may result in your account being suspended, and we'd rather help you sort it out directly.
5. How to Request
Email support with:
- Account email address
- Transaction ID / Receipt number
- Description of the issue